Most pending withdrawals fall into one of five categories: name on withdrawal account doesn't match your nomo Trade name, a bonus with conditions is active on your account, withdrawal method doesn't match your deposit method, bank account currency mismatch, compliance review in progress.
Each is explained below with the fix.
The five most common reasons
Name mismatch
The name on your withdrawal destination (bank account, card, or wallet) must exactly match the name registered on your Nomo Trade account. If they differ, the withdrawal will be held or rejected.
To fix this: update your registered name in your Nomo Trade profile (you'll need to submit supporting documents and text to our support team), or use a withdrawal account that matches the name already on file.
Active bonus with withdrawal conditions
Some bonuses on your account come with conditions that must be met before a withdrawal can be processed. If a bonus is currently active, your withdrawal may be paused until those conditions are satisfied, or the bonus is removed first.
Check the bonus terms on your account, or contact support to understand what applies to you before submitting a withdrawal.
Withdrawal method doesn't match your deposit method
For security and compliance reasons, you must withdraw using the same method you used to deposit. For example, if you deposited by card, you must withdraw back to that same card. If you deposited by bank transfer, your withdrawal must go to a bank account.
If your original deposit method is no longer available, contact support — they can advise on the right path forward.
Bank account currency mismatch
If your withdrawal is in USD but your destination bank account is in a local currency (or vice versa), the receiving bank may reject the transfer. In that case, the funds are returned to your Nomo balance once the bank's process completes.
From there, submit a new withdrawal to a bank account in the matching currency, with the bank details entered exactly as they appear on the bank's records.
Additional compliance review
Withdrawals above certain thresholds, or unusual patterns of activity, may trigger a manual compliance review. If this applies to you, we may reach out for additional information — such as proof of source of funds, employment details, or identity reconfirmation.
Responding promptly keeps things moving. Reviews typically complete within 1–3 business days of receiving the requested information.
Less common reasons
Crypto temporarily unavailable
As an anti-money-laundering control, crypto withdrawals can be paused while a bank transfer is required instead. If this affects you, support will ask you to provide bank details.
Sanctioned or restricted destination
Withdrawals to countries on the international sanctions list cannot be processed.
Stale account details
If your bank account was closed or your card has expired, the withdrawal will fail when the bank rejects it. Update your payment details in your account and resubmit.
Account flagged for review
If the system detects unusual activity or a potential duplicate account, withdrawals are paused for a manual review. Support will contact you if this is the case.
What to do
Open your withdrawal request from your dashboard — the status field shows the current stage. If a reason is shown, apply the relevant fix above.
If no reason is shown, contact support via live chat or at [email protected]. We'll investigate within one business day.
How long is too long?
Crypto - Contact support after 4 business hours
Card - Contact support after 7 business days
Bank transfer (domestic) - Contact support after 5 business days
Bank transfer (international)- Contact support after 10 business days