Most pending withdrawals fall into one of five categories: name on withdrawal account doesn't match your nomo name, a withdrawal with an active bonus, withdrawal method doesn't match your deposit method, bank account currency mismatch, compliance review in progress.
Each is explained below with the fix.
The five most common reasons
Name mismatch
The name on your withdrawal destination (bank account or wallet) must exactly match the name registered on your nomo account. If they differ, the withdrawal will be held or rejected.
To fix this: ask our support team to update your registered name — write to us in the live chat or at [email protected] (supporting documents may be required), or use a withdrawal account that matches the name already on file.
Active bonus
Any withdrawal cancels an active bonus. Coupons already converted into real funds stay in your account. Removing the bonus lowers your margin level and may trigger a stop out, so check your open positions before you withdraw. See Welcome bonus.
Withdrawal method doesn't match your deposit method
For security and compliance reasons, the amount you deposited is withdrawn with the same type of method you used to deposit: card and local payment method deposits are returned by bank transfer, Binance deposits to Binance, crypto deposits to crypto. Profits can be withdrawn with any available method. See How to withdraw funds.
Bank account currency mismatch
Bank withdrawals are paid only in your local currency (in USD — only in Ecuador). If your destination bank account is in a different currency, the receiving bank may reject the transfer. In that case, the funds are returned to your nomo balance once the bank's process completes.
From there, submit a new withdrawal to a bank account in your local currency, with the bank details entered exactly as they appear on the bank's records.
Additional compliance review
Withdrawals above certain thresholds, or unusual patterns of activity, may trigger a manual compliance review. If this applies to you, we may reach out for additional information — such as proof of source of funds, employment details, or identity reconfirmation.
Responding promptly keeps things moving. Reviews typically complete within 1–3 business days of receiving the requested information.
Less common reasons
Crypto temporarily unavailable
As an anti-money-laundering control, crypto withdrawals can be paused while a bank transfer is required instead. If this affects you, support will ask you to provide bank details.
PIX withdrawal delayed
Most PIX withdrawals arrive almost instantly. A delay can happen if an additional check is required, the PIX details don't match your nomo account, the PIX key is wrong or inactive, or the bank or payment system is delayed.
New payment details
For security reasons, the first withdrawal to new payment details may take an extra 24–48 hours.
Sanctioned or restricted destination
Withdrawals to countries on the international sanctions list cannot be processed.
Stale account details
If your bank account was closed, the withdrawal will fail when the bank rejects it. Update your payment details in your account and resubmit.
Account flagged for review
If the system detects unusual activity or a potential duplicate account, withdrawals are paused for a manual review. Support will contact you if this is the case.
What to do
Open your withdrawal request from your dashboard — the status field shows the current stage. If a reason is shown, apply the relevant fix above.
If no reason is shown, contact support via live chat or at [email protected]. We'll investigate within one business day.
Withdrawal statuses
Status | What it means |
In progress | Your withdrawal request is waiting to be processed. |
Completed | We’ve sent the withdrawal to the payment provider. It may still take some time to reach your account: see the times below. |
Cancelled | The withdrawal was cancelled and the funds are back on your nomo balance. |
If the status is Completed but the money hasn’t arrived after the time shown below, check that your bank or wallet details are correct and contact support with your withdrawal ID.
How long is too long?
Method | Contact support after |
Crypto | 4 business hours |
PIX | 24 business hours |
Local bank transfer | 48 business hours after approval |