First, check the typical processing time for your method — crypto up to 30 minutes after blockchain confirmation, cards up to 10 minutes, local bank transfers up to 1 hour. If it's been longer, the most common causes are an unconfirmed crypto transaction, a card payment held by your bank, or a transfer amount that doesn't match your deposit request.
Each is fixable — send your receipt to [email protected] from your registered email or contact us via live chat support and we can trace it.
Step one: check the expected time
Method | Usually credited within | Contact support if not credited after |
Crypto, Binance Pay / Binance Connect | 5–30 minutes after blockchain confirmation | 30 minutes after blockchain confirmation |
Cards | 0–10 minutes | 1 hour |
Google Pay, e-wallets | Instant | 24 hours |
PIX, SPEI, PSE | 5–30 minutes | 24 hours |
Local bank transfers | Up to 1 hour | 24 hours |
CVU transfers (Argentina) | Up to 30 minutes | 24 hours |
Mercado Pago y más (Argentina) | Instant to 48 business hours | 48 business hours |
OXXO and other cash methods | Up to 24 hours | 24 hours |
For CVU transfers and Mercado Pago y más, see Payments in Argentina.
If it's been longer than expected
Crypto deposit pending.
Check the transaction on a blockchain explorer (e.g. tronscan.org for TRC-20, etherscan.io for ERC-20). If the transaction shows confirmed but isn't credited, send the transaction hash via live chat or to [email protected]. The most common cause is a network mismatch — verify that the network you sent on matches the address shown on nomo.
Bank transfer sent, nothing on nomo yet.
Local bank transfers are usually credited within 1 hour. If 24 hours have passed, contact support with your payment receipt.
I sent crypto to the wrong network.
If you sent USDT on BEP-20 to a TRC-20 address, the funds usually cannot be recovered on the receiving side. Contact support with the transaction hash; in some cases we can recover, but not always. Always confirm the network on both sides before sending.
Can I cancel a deposit?
Only if you haven't paid yet. Once you've paid, the payment is processed by your bank or payment provider and can't be cancelled. When it is credited, you can withdraw the funds in the usual way.
Deposit statuses
Status | What it means |
Initiated | Your deposit request is created and waiting for payment. |
In progress | An intermediate status: the deposit may be waiting for an action from you (for example, completing the payment) or being processed by the payment provider. |
Completed | The funds are credited to your account. |
Failed | The payment didn't go through. |
Expired | The request expired before the payment was received. |
In most cases, no money is debited when a deposit is Failed or Expired. In rare cases (for example, if a different amount was sent or the payment provider had an outage) your bank may still show the payment — send us the payment receipt and we will investigate.
Information we need from you
Send your payment receipt to [email protected] from the email registered to your account or via our live chat.
The receipt should clearly show: date, amount, payment provider, transaction reference or ID, and account holder details. With this we can usually trace the deposit within one business day and escalate to operations if the funds need to be reconciled.