Use a unique strong password, enable 2FA with an authenticator app, never share login credentials with anyone — including "nomo support". The vast majority of compromised trading accounts were not hacked through the broker's systems but through phishing, weak passwords, or credentials shared with a third party.
The five rules
Use a unique password for nomo. If you reuse the password on another site that gets breached, your nomo account is exposed.
Enable 2FA with an authenticator app (Google Authenticator, Authy). SMS-based 2FA is better than nothing but can be defeated by phone-number hijacking.
Never share your login. Not with friends, not with "account managers" who contacted you on Telegram, not with anyone claiming to be from nomo. Real nomo support never asks for your password.
Update your contact email and phone if they change. If you lose access to your contact channels, recovery becomes much harder.
Phishing — the #1 threat
Phishing is when someone tricks you into giving up your credentials. The most common vector for trading accounts is an email or message claiming to be from your broker, asking you to click a link and "verify" your account. The link goes to a fake site that looks identical to the real one. You enter your password — they have it.
How to spot phishing
Check the sender's email address. nomo only sends from @nomotrade.com domains. Anything else — including @nomo-trade.com or @nomotrade-support.com — is fake.
Hover over links before clicking. If the URL doesn't start with nomotrade.com, don't click.
When in doubt, don't follow the link. Open nomotrade.com directly in your browser and log in there.
Real nomo support will never ask for your password, your 2FA code, or remote access to your computer. The official support email is [email protected] — any other address claiming to be nomo support is not legitimate.
nomoGPT vs. human support
nomoGPT, our in-app AI assistant, can help you with general questions about the platform and basic concepts. Its responses are informational — they are not financial advice and don't constitute a guaranteed outcome. The final decision on any action in your account is always yours. For account-specific issues, payments, withdrawals, KYC, or any case requiring an account review, contact human support at [email protected].
If you suspect your account has been compromised
1. Change your password immediately.
2. Disable and re-enable 2FA on a fresh device.
3. Contact nomo support immediately at [email protected] or in live chats. Provide the time and IP of any suspicious activity.