QUICK ANSWER
The most common reasons are a blurry or cropped document photo, a name mismatch between your ID and your account, an expired document, or a proof of address older than 3 months. Each case has a fix below — most are resolved by re-uploading.
The six most common rejection reasons
Blurry, cropped, or glare-affected document.
Take the photo in good lighting and make sure all document details are fully visible. Avoid reflections, glare, heavy shadows, or cropped edges.
Expired document.
Only valid, non-expired identity documents can be accepted. Please renew the document and upload a new photo.
Proof of address older than 3 months.
Proof of address documents should clearly display your address information. In some cases, bank statements, utility bills, or the address side of an ID card may be accepted.
Selfie doesn't match the ID photo.
This may happen if the photo quality is poor, the face is partially covered, or the lighting is insufficient. Retake the selfie in clear lighting without glasses, hats, or filters.
Suspected document tampering.
Do not edit or heavily process document images before uploading. Submit original, unmodified photos directly from your device whenever possible.
What to do next
Read the rejection email carefully — the specific reason is listed there. Apply the fix from the list above. Re-submit through the same Verify account flow. Most resubmissions are approved within 24 hours.
If you've been rejected three times
Please contact our Live Chat support first for the fastest assistance. Make sure to provide your account email and the latest rejection ticket ID. If needed, our team will guide you through alternative documents we can accept.